My Wave help

• Compare the destination with the ID currently shown in Waveo on the device.
• Check the Internet connection and update the app.
• Open or restart Waveo on the target device, then refresh Activations log.
• Check the request status and the Premium code’s availability if Premium activation was requested.
• If the request has expired or been cancelled, create a new one after these checks.

Playlists stores sources for activation. To appear in My cloud, a playlist must be linked to the cloud and synced from an app. Check the account, the Cloud sync option and whether the initial loading has finished, then refresh My cloud.

• Pairing incomplete: open Waveo and finish linking the account before refreshing the website.
• Update required: update the devices in this cloud space, then let each one sync its data.
• Missing groups: enable group sync and first sync them from the app.
• EPG sources unavailable for this playlist type: manage the guide in the app.

Follow the message shown. A control can remain greyed out until data has synced or device compatibility has been checked.

• For groups or EPG, check that you chose Save to cloud.
• Check the selected playlist, linked device and categories enabled in Sync.
• Open Waveo with Internet access and let sync finish.
• For the TV guide, also refresh the EPG in the app.
• For a TV configuration, check that it was sent and accept it on the TV: saving on the website alone is not enough.
• For favourites and VOD progress, also check profile settings and any Trakt connection.

1. 01Install a compatible TV version, starting with Waveo 2.3.0.
2. 02Check that the TV is linked to the correct cloud account.
3. 03On the TV, open TV configurations under Backup/restore.
4. 04Return to My Wave and refresh the destinations.
5. 05After sending, go to the TV and accept the received configuration.

TV configurations is for TVs. A phone cannot receive these configurations, even if it appears in your Premium devices.

• Data changed since you opened it: reload, then make your changes using the current version.
• Missing confirmation or partial result: refresh and check what has already been applied before retrying.
• Too many requests: wait for the time indicated before trying again.
• Limit reached: reduce the selection or remove an unused entry, as instructed by the message.

• To stop new playlist retrievals: block its remote activation code.
• To stop a device’s cloud sync: disconnect it in My cloud > Devices.
• To remove Premium access: revoke its access to the relevant code.
• To remove a playlist from the website and stop its sync: use Manage playlists > Remove from website in My cloud.
• To erase an installed playlist: delete it in Waveo on the relevant device.

Include the section, action taken, message shown, device model and Waveo version. Explain what you expected and what happened instead.

Do not publish codes, playlist URLs, passwords, your email address or device IDs. Hide them in screenshots; if proof of purchase is needed, use only the private channel provided by support.